Service and Business Monitoring

It’s all about customer experience, make sure you don’t lose them to the competition

Most ITSM solutions focus solely on the technological implications of IT component failures. But ITSM is not solely there to make sure your IT systems run smoothly. The real objective is to ensure the business processes that rely on your IT systems are able to function effectively and without interruption. 

At Ceeview, we bridge the gap between IT outages and business impact by offering comprehensive business process monitoring that helps you understand the true cost of IT systems failures. 

Ceeview Deliverable

By mapping key business processes directly to the components within your IT estate, Ceeview allows you to quickly understand the business impact of IT failures, whether financial or customer satisfaction and staff productivity-related.

Ceeview even allows you to track performance against SLAs in real-time to pinpoint potential breaches before they occur, helping you monitor the impact on your customers, teams, and mission-critical KPIs. To ensure full transparency with the business, we also offer a full suite of customizable role-based dashboards and tailored alerts that give key stakeholders an overview of outages – and their impact – as they unfold.

IT systems are complex, depending on a series of the underlying hardware, software, and network components to function successfully. As a result, traditional monitoring solutions that generate alerts when a single component fails to make it difficult to determine which services, teams, and customers might be affected by any given issue.

Ceeview takes a holistic approach to systems monitoring, helping you build a comprehensive view of the status of your IT services and not just the components within them.

Ceeview Deliverable

By mapping detailed dependencies between components, services, and business processes, Ceeview allows you to build detailed service models that not only alert you to component failures but also help you quickly understand the wider service impact, including which teams are affected by the issue and the potential for downstream impact due to dependencies.

Not only does this help resolution teams to more effectively resolve outages, but it also facilitates effective management of incidents, and clear communication with those affected by the issue.