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Duett picks Ceeview and increases uptime to 99.7%

Case study: Advanced Monitoring for New Datacenter

Unified Platform

Integration with SCOM, Solarwinds, dbWatch

99.7%

Service Uptime

Increased Speed

Improved customer support and transparency

The Challenge

When Duett came to build a new datacenter, they decided to replace their existing server monitoring tool, Nimsoft /CA UIM as it no longer met their requirements.

Duett needed to replace the legacy solution with a well-supported tool capable of monitoring complex environments across infrastructure, services, and public, private, and hybrid cloud. At the same time, they were interested in exploring new and advanced features – like service and business process modelling – in order to better understand the wider impact of component failures in their IT systems.

About Duett AS

Founded in 1982, Duett offers advanced accounting solutions and cloud services to more than 5000 customers spanning a wide variety of industries across Norway.

Duett’s data centers are among the most advanced nationwide, offering cutting-edge data security and an uptime of 99.7%.

Duett’s Goals

  • Replace legacy monitoring solution with a more modern and powerful tool
  • Consolidate existing monitoring tools (SCOM, Solarwinds, dbWatch) into a single platform
  • Improve customer loyalty, support, and transparency
  • Increase speed and efficiency of customer onboarding
  • Improve development support for new features and functionality
  • Explore advanced features like service and business process monitoring
  • Improve datacenter availability / uptime to >99.5%
  • Easy implementation of monitoring and reporting for new cloud services

We utilize Ceeview both as an advanced monitoring tool, and as a single source of truth for systems data from many different sources. Ceeview’s innovative approach to monitoring infrastructure, services, and hybrid cloud matches our needs perfectly.

Testimonial User Image Erlend Øyen Infrastructure Team Lead, Duett

Ceeview Solution

A demo installation of Ceeview was provided to help Duett better understand how the solution could help their business. The trial was a success, and Duett decided to trust Ceeview to be their strategic provider for IT systems monitoring.

In addition to monitoring infrastructure components like servers, networks, and databases, Ceeview now monitors Duett’s applications, services, cloud solutions, and much more. And unlike traditional monitoring tools that simply alert when a single component fails, Ceeview’s advanced dependency mapping allows for the creation of detailed service and business process models that quickly and clearly communicate the wider impact of outages directly to those who need to know first.

And because Ceeview’s Gateways and APIs allow for seamless integration with Duett’s existing third-party monitoring tools like SCOM, Solarwinds, and dbWatch, Ceeview has become a single source of truth for all Duett’s systems monitoring data.

Migrating from Nimsoft/CA UIM to Ceeview

Migrating from Nimsoft / CA UIM to Ceeview proved to be a fast and pain-free process, requiring only the execution of a simple script to install Ceeview’s monitoring agents across Duett’s IT systems.

At first, Duett considered simply copying over the configuration from their old Nimsoft / CA UIM agents, but they quickly realized that by starting from scratch, Ceeview could do much more for them than Nimsoft /CA UIM previously had, including service monitoring, business process monitoring, and SLA monitoring, as well as providing fully customizable dashboards, flexible reporting, and seamless third-party integration for existing tools.

Results

A demo installation of Ceeview was provided to help Duett better understand how the solution could help their business. The trial was a success, and Duett decided to trust Ceeview to be their strategic provider for IT systems monitoring.

In addition to monitoring infrastructure components like servers, networks, and databases, Ceeview now monitors Duett’s applications, services, cloud solutions, and much more. And unlike traditional monitoring tools that simply alert when a single component fails, Ceeview’s advanced dependency mapping allows for the creation of detailed service and business process models that quickly and clearly communicate the wider impact of outages directly to those who need to know first.

And because Ceeview’s Gateways and APIs allow for seamless integration with Duett’s existing third-party monitoring tools like SCOM, Solarwinds, and dbWatch, Ceeview has become a single source of truth for all Duett’s systems monitoring data.