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Incident Tracking

Always be on top of customer issues

Ceeview incident tracking system is where you can assign cases and incidents to the right personnel for timely correction. Here you can create and follow cases from the time of registration through examination, resolution, and closure. If you already have a Service Desk or Help desk solution implemented, it is possible to integrate this with Ceeview.


• Registration of events and deviations for tracking issues.
• Create and follow cases from the time of registration through examination, resolution and
closure.
• Create one single manageable ticket from multiple events.
• API to create, list, read, update and delete incident data.
• Integrates with third party Service- and Help Desk solutions.
• Prioritizing tickets and monitor due dates of tickets and ensure timely closure.
• Various sorting mechanisms to view tickets by priority, impact, assigned to, etc.
• (Knowledge base and FAQ system for your customers to get quick resolutions for their
issues by referring to the relevant articles from the knowledge base.)