Incident Tracking
Always be on top of customer issues
Ceeview incident tracking system is where you can assign cases and incidents to the right personnel for timely correction.
Here you can create and follow cases from the time of registration through examination, resolution, and closure. If you already have a Service Desk or Help desk solution implemented, it is possible to integrate this with Ceeview.
Tracking Issues
Create and follow cases from the time
of registration through examination,
the resolution, and closure.
Consolidate Alarms & Events
Consolidate and correlate multiple
events and alarms into one single
manageable ticket.
Advanced Sorting and Filtering
Numerous sorting and filtering
mechanisms to view tickets by
priority, impact, assigned to, etc
Escalation
Prioritize tickets and monitor due
dates of tickets to ensure timely
closure.
APIs
APIs to create, list, read, update,
and delete incident data.
Integration 3rd party tools
Integrates with third-party Service-
and Help Desk solutions
Request a demo
Get in touchSee first-hand how Ceeview can enhance your services, boosting your customer experience and loyalty. Allocate 30 minutes for a platform demo, designed to monitor and improve your services.
