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Incident Tracking

Always be on top of customer issues

Ceeview incident tracking system is where you can assign cases and incidents to the right personnel for timely correction.

Here you can create and follow cases from the time of registration through examination, resolution, and closure. If you already have a Service Desk or Help desk solution implemented, it is possible to integrate this with Ceeview.

Create and follow cases from the time
of registration through examination,
the resolution, and closure.

Consolidate and correlate multiple
events and alarms into one single
manageable ticket.

Numerous sorting and filtering
mechanisms to view tickets by
priority, impact, assigned to, etc

Prioritizing tickets and monitor due
dates of tickets to ensure timely
closure.

API to create, list, read, update,
and delete incident data.

Integrates with third-party Service-
and Help Desk solutions

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