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IT infrastructure monitoring tool – The ultimate guide.

Did you ever wonder how to monitor your IT infrastructure? In this guide, you will learn all there is to know about IT infrastructure monitoring, what to expect from an IT infrastructure monitoring tool, its usage, and benefits.

IT infrastructure monitoring tool

Introduction to IT infrastructure monitoring

IT infrastructure monitoring is the process of tracking and measuring the performance and availability of IT systems and resources. By doing so, you can identify problems early and prevent them from becoming bigger problems. IT infrastructure monitoring is often used in conjunction with IT service management (ITSM) and IT operations management (ITOM).

The goal of IT infrastructure monitoring is to ensure that the IT systems and resources are available and performing as expected. This includes tracking items like CPU usage, memory usage, disk space, network traffic, latency, etc. By monitoring the IT infrastructure, you can identify when something is going wrong and take appropriate action to fix the issue.

What to expect from an IT infrastructure monitoring tool?

An IT infrastructure monitoring tool should provide you with visibility into all aspects of your IT infrastructure.

This includes items like server performance, network traffic, storage usage, etc.

The tool should also be able to alert you when something is wrong so that you can take action to fix the issue, or even better – take automatic action to fix the problem. Reports and dashboards are also important so that you can see the current state of your IT infrastructure at a glance in addition to identifying future behavior and predicting potential problems.

IT infrastructure monitoring tool features

The features of IT infrastructure monitoring tools vary, but some common features include:

  • A system that can trace all IT infrastructure components and visualize their relationships
  • IT Infrastructure dependency mapping across layers like applications and services.
  • Alerts for arising performance issues
  • Integrations thru gateways and APIs.
  • Visibility for multi-cloud, hybrid IT, and legacy infrastructure.

Additional features may be

  • A dashboard that displays the current state of the IT infrastructure
  • The ability to monitor IT infrastructure performance and identify unregularities
  • Automatically discover connected devices
  • Create custom dashboards
  • Show visual displays for network performance (Charts, graphs, dials etc.)
  • Alert you through email and SMS once devices experience problems
  • Generate reports

IT infrastructure monitoring tool usage

IT infrastructure monitoring tools are used to monitor IT systems and resources for performance and availability. By doing so, you can identify issues early and stop them from escalating into larger concerns. IT infrastructure monitoring tools can also be used to track IT service levels and SLAs.

IT infrastructure monitoring tools can be used by IT staff, IT managers, and IT directors. They can also be used by businesses that outsourced their IT infrastructure to third-party.

IT infrastructure monitoring tool benefits

Single point of truth

One important IT infrastructure monitoring tool benefit is the single point of truth in terms of gathering data into role-based dashboards. This includes private, and segmented views for each operations team (network, databases, services, cloud, etc.) as well as company-wide IT overviews.

Cross-domain visibility

An IT infrastructure monitoring tool normally includes cross-domain visibility for network monitoring, server monitoring, application monitoring, virtual machine monitoring, cloud cost monitoring, service monitoring, SLA monitoring & performance monitoring.

Transparency

Another important feature to mention is transparency. Thru the use of an IT infrastructure monitor tool, you have the ability to share views easily with management, and internal/external customers for IT infrastructure health status.

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Enables DevOps collaboration

IT infrastructure monitoring tools provide the data that is needed for DevOps collaboration. By monitoring the IT infrastructure, you can identify obstacles early and prevent them from becoming bigger problems. This allows for quicker resolution and improved efficiency.

Improved system performance and availability

A good IT infrastructure monitoring tool will enhance system performance and availability. You can detect problems early and prevent them from getting worse by monitoring your IT infrastructure. This allows for faster resolution of concerns as well as increased productivity and availability.

Prevention of major problems

Major problems may occur if IT infrastructure issues are not identified and addressed in a timely manner. IT infrastructure monitoring tools can help you prevent major problems by identifying potential cases early and alerting you so that you can take action.

Enhanced customer satisfaction

IT infrastructure monitoring tools can help you improve customer satisfaction by providing the data that is needed to identify and resolve IT infrastructure matters quickly. They can also help you meet SLAs and improve customer satisfaction this way.

Reduced downtime

Downtime is a big concern for any business. IT infrastructure monitoring tools can help you reduce downtime by identifying IT infrastructure issues early and alerting you so that you can take action before they become major problems.

Improved efficiency

IT infrastructure monitoring tools can help you improve efficiency by providing the data that is needed to identify and resolve IT infrastructure issues quickly. This allows for quicker resolution of problems and improved efficiency.

Better use of resources

The use of cloud resources equals cloud costs. IT infrastructure monitoring tools can help you optimize the use of resources by identifying underutilized or over-utilized resources. By optimizing resource utilization, you can reduce your cloud cost.

The bigger picture

IT Infrastructure monitoring is just one part of the bigger picture. If you imagine digital service monitoring divided into 3 layers; IT infrastructure at the bottom with monitoring of components like network and servers, the middle layer where we find the applications and the top layer where we have the IT services. An IT infrastructure monitoring tool needs to interact with not just the IT infrastructure layer but also know what is going on in the application layer and the IT service layer – to fully cover every part of the IT delivery.

The Ceeview IT infrastructure monitoring tool

The Ceeview IT infrastructure monitoring tool is a great option for IT infrastructure monitoring. It provides all of the features that are mentioned above.

Reacting quickly to a component failure or service outage is important. Even better is to prevent the situation from arising in the first place by identifying potential cases before they become serious and threaten your service availability. The Ceeview IT monitoring tool takes a proactive approach by constantly analyzing the real-time status of all components your IT services rely upon. By identifying potential problems early, you can take steps to avoid them from escalating into more serious problems. Ceeview also enables you to automate corrective actions.

AI and Machine learning technologies are used to alleviate potential capacity issues and bottlenecks before they undermine service performance. This helps businesses increase service uptime, improve customer experience, and reduce the risk of reputational damage from service outages.

Service health

When it comes to service health, the Ceeveiw IT infrastructure monitoring tool shows the real-time status of your infrastructure and how well the aggregated components within a service are performing.

Third-party integration

The Ceeview IT infrastructure monitoring tool can be integrated with several other third-party monitoring tools to provide you with a consolidated view of your IT infrastructure. This allows you to better utilize existing investments and ensures that no data is lost in the process.

There are a number of Service- and Helpdesk solutions on the market that can benefit from Ceeview IT Infrastructure monitoring, such as ServiceNow, POB/Wendia, Zendesk, and more. 

Proactive monitoring

Ceeview takes a proactive approach to IT infrastructure monitoring. By constantly scanning your systems, Ceeview can identify and diagnose developing performance and capacity issues. This allows you to take corrective action before your services are affected.

Ceeview IT infrastructure monitoring tool real-life example

To define the Service being monitored, Ceeview employs its own Service Modelling. All data collection and performance measurement is linked to Service Models and employed to assess and communicate the service’s activity behavior as well as underlying infrastructure health.

There’s a problem with the infrastructure (file server) in the example above, where an online shopping website is being monitored. This problem is seen as an infrastructure issue. It has not yet had an impact on the overall service’s (ONLINE SHOPPING) availability. So, for end-users, the response time is still acceptable. If it is not resolved, the Service’s availability will most certainly be impacted and the ONLINE SHOPPING icon will turn red, disrupting the Service Level Agreement (SLA).

About Ceeview

Ceeview is the next generation Digital Monitoring Platform for IT Service Management focusing on multiple aspects of an IT-Service performance seen from a business and end-user perspective.

Ceeview AS is a Norwegian company providing products and services to businesses that aim at being at the forefront when it comes to delivering the highest quality and user satisfaction for all its IT Service Deliverables.

The Ceeview team has several years of experience and significant skills in bringing advanced, state-of-the-art management and monitoring solutions to the market within areas such as Cloud and Virtualization Monitoring, Service Level Management, Systems Management, Event Management, Network Monitoring, Application Monitoring, and Database Monitoring.

The Ceeview Digital Monitoring platform is built around Cloud Cost & Budget Monitoring, SLA Monitoring & Reporting, Infrastructure Monitoring, Service & Business Monitoring, and Application Monitoring

FAQs

What is IT infrastructure monitoring?

IT infrastructure monitoring is the process of monitoring the performance and capacity of IT infrastructure components. IT infrastructure includes things like servers, storage, networking, and applications. IT infrastructure monitoring tools can help you identify and resolve IT infrastructure issues quickly.

What are the benefits of IT infrastructure monitoring?

IT infrastructure monitoring can help you reduce downtime, improve efficiency, and optimize the use of resources. IT infrastructure monitoring tools can also help you meet SLAs and improve customer satisfaction.

What is the Ceeview IT infrastructure monitoring tool?

The Ceeview IT infrastructure monitoring tool is a great option for IT infrastructure monitoring. It collects data not only from infrastructures such as CPU, memory, and disk space usage but also from the middle layer – applications – and the upper layer – services. By doing so, the Ceeview IT infrastructure monitoring enables much more accurate monitoring and issue detection as Ceeview can pinpoint exactly where, and on which layer – issues may come from.

What sets Ceeview IT infrastructure monitoring tools apart from other IT monitoring tools?

The Ceeview IT infrastructure monitoring tool collects data not only from infrastructures such as CPU, memory, and disk space usage but also from the middle layer – applications – and the upper layer – services. By doing so, Ceeview enables much more accurate monitoring and issue detection as the tool can pinpoint exactly where, and on which layer – issues may come from.

Ceeview IT infrastructure monitoring tool takes a more proactive approach by constantly analyzing the real-time status of all components your IT services rely on. By identifying potential issues early, you can take action to prevent them from becoming bigger problems.

What are the most common use of IT infrastructure monitoring?

IT infrastructure monitoring is most commonly used to identify and resolve IT infrastructure issues quickly. IT infrastructure monitoring tools can also help you meet SLAs and improve customer satisfaction.

Conclusion

There you have it; IT infrastructure monitoring is the process of monitoring the performance and capacity of IT infrastructure components. IT infrastructure includes things like servers, storage, networking, and applications. IT infrastructure monitoring tools can help you identify and resolve IT infrastructure issues quickly to avoid outages or reduced application- and service availability

The Ceeview IT infrastructure monitoring tool is a great option for IT infrastructure monitoring. It offers both availability, health, and performance monitoring all in one – and operates on 3 different layers, the IT infrastructure layer, application layer, and service layer. Since Ceeview monitors all 3 layers, the Ceeview IT infrastructure monitoring tool is able to better detect issues than other similar tools on the market.

Request a demo

Demo
To learn more about IT infrastructure monitoring and/or how the Ceeview IT infrastructure monitoring tool can help your business gain better control over your IT infrastructure, book a meeting to have a feature demo.