In today’s increasingly connected and technology-driven business environment, maintaining energy continuity and efficiency is vital to the success of companies across various industries, as power outages, energy supply disruptions, and complex energy markets can all threaten their operations.
Ken Vanderweel, Marketing Director with Ceeview, sat down with Gerardo Garcia, Deputy Director of ARCO, a leading provider of energy continuity solutions, to discuss the company’s mission, their innovative approach to ensuring uninterrupted business operations, and the role of Ceeview’s Intelligent Observability Platform in delivering proactive monitoring and visibility for their clients.
ARCO’s MISSION AND VISION
Ken: How does ARCO’s focus on delivering peace of mind to clients tie into its broader mission and vision for energy continuity and management?
Gerardo: At ARCO, we understand that uninterrupted business and energy continuity are critical to our clients’ success. That’s why our top priority is to provide the peace of mind they need to operate with confidence. Our complete package of services is designed to ensure that our clients can focus on running their business, knowing that their critical equipment and energy infrastructure are secure and protected. Our mission is to help businesses maintain power and energy continuity, while our vision is to be the leading provider of innovative solutions that enable businesses to thrive, even in the face of significant challenges.
ARCO’s SERVICES AND EXPERTISE
Ken: Gerardo, can you elaborate on ARCO’s complete package of services and your experience in the critical energy market?
Gerardo: At ARCO, we leverage our 30+ years of experience in the critical energy market to provide our clients with tailored solutions to meet their specific requirements. Our services encompass the entire spectrum of power and energy continuity, including design, supply, maintenance, and monitoring services. We adhere to international norms and standards in design, with a specialization in data centers. Our supply services allow clients to procure the necessary equipment and materials through ARCO. Once a data center is operational, we offer comprehensive maintenance support to ensure efficient and uninterrupted operations. Our monitoring services, powered by Ceeview’s intelligent observability platform and carried out through the National Emergency Center of ARCO, offer our clients complete visibility and control over their energy infrastructure, delivering the peace of mind they need to focus on running their business.
ENERGY CONTINUITY TECHNOLOGIES
Ken: Can you tell us more about the technology environment that ARCO specializes in to ensure energy continuity and optimization for your clients?
Gerardo: Our services encompass a wide range of energy-related infrastructure, including UPS, old and new emergency generators, HVAC systems, substation switchboards, meters, breakers, and more. We are specialists in Eaton technology and offer Eaton Uninterruptible Power Supplies (UPS) for reliable and continuous power. Our product line includes UPS, continuous generators, precision air conditioning, and surge suppressors. We also extend our energy continuity services to include energy metering and energy-saving initiatives, such as PUE, savings indicators, peak shaving, power factor, harmonics, and more. This data provides businesses with the key indicators they need to control their energy consumption and avoid excess charges. Our expertise in these technologies and energy environments enables us to provide comprehensive support to our clients and ensure the uninterrupted operation of their critical infrastructure.
PROACTIVE VISIBILITY AND MONITORING
Ken: How does ARCO gain proactive visibility into clients’ diverse power and energy infrastructure and bring it all together to ensure uninterrupted business and maximize energy usage?
Gerardo: At ARCO, we understand that gaining proactive visibility into our clients’ diverse power and energy infrastructure is critical to ensuring uninterrupted business operations and maximizing energy usage. To achieve this, we use a range of technologies and protocols, including MODBUS TCP, SNMP, and BACNET, which are essential to supporting a range of customers, from small businesses to large warehouses and distribution sites.
We also recently conducted a study to understand our clients’ technology environments, and we found that many of them have older technologies, such as generators with RS-45 interfaces. To ensure we can monitor these technologies online, we perform the necessary conversion to MODBUS TCP, which allows us to gather critical data on their performance and respond proactively to any issues.
To bring it all together, we use Ceeview’s observability platform, which provides a single pane of glass to monitor and manage all aspects of our clients’ energy infrastructure. The platform enables us to consolidate data from various devices, systems, and protocols, and generate real-time insights, alerts, and reports. This comprehensive view empowers us to identify potential issues before they escalate, optimize energy usage, and ensure business continuity for our clients.
REAL-LIFE EXAMPLES AND CUSTOMER RELATIONSHIPS
Ken: Gerardo, can you share a couple of examples where your close attention to your customers, coupled with the proactive monitoring provided by ARCO’s Ceeview platform, has helped prevent potential business disruptions and strengthened your customer relationships?
Gerardo: Absolutely. One example is a customer who was purchasing UPSs that were twice the size they needed. By using Ceeview’s platform, we were able to analyze their power consumption data and identify the inefficiencies. As a result, we recommended a more appropriately sized UPS, which reduced their energy costs and improved their overall system efficiency.
Another example is a customer with locations in multiple countries who experienced issues when a UPS went on bypass during the night. This situation caused problems that were not noticed until the next day when an energy interruption occurred and the generator kicked in. By monitoring the UPS through the Ceeview platform, we could detect when it went on bypass and promptly alert the customer to take action, saving them from any potential harm.
These are just a couple of examples of how our proactive monitoring services, powered by the Ceeview platform, have prevented potential business impacts for our clients. As you mentioned, our close attention and care to our clients’ environments strengthen our relationships, and we are always striving to go above and beyond to ensure their satisfaction.
BENEFITS OF CEEVIEW’S PLATFORM
Ken: That’s great, Gerardo. Can you tell us more about how Ceeview has enabled ARCO to deliver on its promise of business and energy continuity, and how other solution providers could benefit from Ceeview’s flexible and adaptable platform?
Gerardo: Ceeview’s platform has been instrumental in helping us achieve our mission of ensuring business and energy continuity for our clients. The platform’s flexibility and adaptability allow us to integrate with a wide variety of devices, systems, and protocols, ensuring that we can provide comprehensive monitoring and management services to our clients, regardless of their technology environment.
By leveraging Ceeview’s platform, we’re able to offer our clients real-time insights and proactive management of their energy infrastructure. This has not only helped us prevent potential business disruptions but has also enabled us to optimize energy usage and deliver significant cost savings to our clients.
Other solution providers in the energy continuity and management space can also benefit from Ceeview’s platform. Its flexibility, scalability, and ease of integration make it an ideal solution for companies looking to enhance their service offerings, improve client satisfaction, and drive business growth.
CONCLUSION
Thank you, Gerardo, for sharing your valuable insights and expertise with us today. It’s clear that ARCO’s commitment to delivering peace of mind to clients through innovative energy continuity solutions, backed by the powerful Ceeview platform, has been integral to your success. We look forward to following your continued growth in the critical energy market and learning more about how ARCO is helping businesses around the world maintain power and energy continuity in the face of ever-evolving challenges.